Listening: A Phone Call Making Appointments
A phone call making appointments is a B1 listening text in the transactional-phone genre. The audio covers a caller booking an appointment — at a doctor’s, dentist, hairdresser, or service provider — including reason for the call, preferred dates and times, confirming details, and closing politeness. Learners practise listening without visual cues, catching specific times and confirmation numbers.
This worksheet builds B1 listening comprehension through a phone-appointment dialogue.
Worksheet preview
What’s inside:
- A phone-appointment audio (~3 minutes) with annotated transcript
- Pre-listening vocabulary box with appointment-booking terms
- Appointment-form completion: record the booking details (name, time, reason, confirmation number)
- Multiple-choice on call purpose and outcome
- Production task: role-play a phone-appointment scenario
- Full Answer Key plus Teacher Notes
Common challenges: Phone listening removes visual cues — only the voice carries information. Formulaic phrases: Can I help you? I’d like to book…, Hold the line, Bear with me, Let me check our diary. Spelling out names and confirming details (Could you spell that for me?) is a critical sub-skill.
For: Adult and teenage learners (14+) at CEFR B1, in intermediate classes, 1:1 lessons, or self-study. Maps onto Cambridge B1 Preliminary (PET) Listening Part 1. Part of the Phone & Customer Service collection — the natural next step is A Voicemail: Taking and Leaving Messages, which extends phone listening into asynchronous communication.
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