Get unlimited worksheets

Category: Networking & Communication

  • Business English: Cross-Cultural Communication (PDF)

    Business English: Cross-Cultural Communication (PDF)

    Cross-cultural communication is the B2–C1 international-business skill that distinguishes effective global professionals from those who only succeed locally. The worksheet covers cultural-variation dimensions (directness norms, hierarchy expectations, time orientation, relationship-vs-task focus), recognising L1 patterns in colleagues’ English, adapting communication style without losing authenticity, and avoiding stereotype while acknowledging tendencies.

    This worksheet builds B2–C1 fluency with cross-cultural workplace communication.

    What’s inside:

    • A cultural-dimensions reference with examples
    • Case studies of cross-cultural communication challenges
    • Reflection task: how do you communicate, and how does that match your colleagues?
    • Adaptation-strategy practice: navigate culturally different communication styles
    • Full Answer Key plus Teacher Notes

    Common challenges: Avoiding stereotype at B2–C1 — cultures vary internally, and tendencies aren’t rules. Recognising one’s own cultural assumptions: every professional has a default communication style they assume is “normal”. Adapting without performing: shifting style to bridge cultural gaps while staying authentic.

    For: Adult and teenage learners (14+) at CEFR B2–C1, in upper-intermediate and advanced classes, 1:1 lessons, or self-study — particularly international professionals. Maps onto BEC Higher and C1 Advanced (CAE). Part of the Networking & Communication collection — the natural next step is Small Talk and Networking.

  • Business English: Telephone Phrases (PDF)

    Business English: Telephone Phrases (PDF)

    Telephone phrases is the B1 functional-business skill that covers professional phone interactions. The worksheet covers the formulaic phrases that anchor professional calls: identifying yourself (This is X from Y), asking for someone (Could I speak to Z, please?), screening (May I ask who’s calling?), holding (Could you hold the line a moment?), transferring (I’ll put you through), taking messages (Can I take a message?), and closing (Thanks for calling, have a good day).

    This worksheet builds B1 fluency with professional telephone phrases.

    What’s inside:

    • A phrase bank organised by phone-call function
    • Role-play dialogues: caller and receiver in workplace scenarios
    • Voicemail-leaving practice
    • Multiple-choice on the most professional phone phrase
    • Full Answer Key plus Teacher Notes

    Common challenges: Phone-specific phrases that aren’t predictable from general English — bear with me, hold the line, put you through. Spelling-out conventions for names and email addresses. Politeness register that’s slightly more formal than face-to-face professional English.

    For: Adult and teenage learners (14+) at CEFR B1, in intermediate classes, 1:1 lessons, or self-study — particularly professionals. Maps onto BEC Preliminary and BEC Vantage. Part of the Networking & Communication collection — the natural next step is Cross-Cultural Communication.

  • Business English: Small Talk and Networking (PDF)

    Business English: Small Talk and Networking (PDF)

    Small talk and networking is the B1–B2 professional-relationship skill that turns first meetings into ongoing connections. The worksheet covers networking conversation openers (How’s your conference going? What brings you here?), follow-ups that show interest (Tell me more about that, how did that come about?), graceful transitions (Lovely to meet you — I should let you mingle), and follow-up phrases for after the event (It was great to meet you, I’d love to continue the conversation).

    This worksheet builds B1–B2 fluency with networking and small-talk skills.

    What’s inside:

    • A phrase bank organised by networking phase (open, develop, transition, follow up)
    • Role-play scenarios: networking at a conference, workplace event, after-work drinks
    • Topic-suitability sort: professional small talk vs over-personal
    • Card-exchange protocol practice
    • Full Answer Key plus Teacher Notes

    Common challenges: Calibrating professional intimacy at B1–B2 — networking is friendly but not intimate. Asking follow-ups that show genuine interest: what attracted you to that field? Polite exit: I should circulate, I won’t keep you.

    For: Adult and teenage learners (14+) at CEFR B1–B2, in intermediate and upper-intermediate classes, 1:1 lessons, or self-study — particularly professionals. Maps onto BEC Vantage. Part of the Networking & Communication collection — the natural next step is Telephone Phrases.