Business English: Telephone Phrases
Telephone phrases is the B1 functional-business skill that covers professional phone interactions. The worksheet covers the formulaic phrases that anchor professional calls: identifying yourself (This is X from Y), asking for someone (Could I speak to Z, please?), screening (May I ask who’s calling?), holding (Could you hold the line a moment?), transferring (I’ll put you through), taking messages (Can I take a message?), and closing (Thanks for calling, have a good day).
This worksheet builds B1 fluency with professional telephone phrases.
Worksheet preview
What’s inside:
- A phrase bank organised by phone-call function
- Role-play dialogues: caller and receiver in workplace scenarios
- Voicemail-leaving practice
- Multiple-choice on the most professional phone phrase
- Full Answer Key plus Teacher Notes
Common challenges: Phone-specific phrases that aren’t predictable from general English — bear with me, hold the line, put you through. Spelling-out conventions for names and email addresses. Politeness register that’s slightly more formal than face-to-face professional English.
For: Adult and teenage learners (14+) at CEFR B1, in intermediate classes, 1:1 lessons, or self-study — particularly professionals. Maps onto BEC Preliminary and BEC Vantage. Part of the Networking & Communication collection — the natural next step is Cross-Cultural Communication.
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