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Category: Business Writing

  • Business English: Writing a Report (PDF)

    Business English: Writing a Report (PDF)

    Writing a report is the B2 structured-document business-writing skill. The worksheet covers the standard report architecture (Executive Summary, Introduction, Findings, Analysis, Recommendations, Conclusion), section-specific language conventions, and the neutral-analytical register that institutional reports require. Learners build the formal-document writing skill every B2 professional needs.

    This worksheet builds B2 fluency with business-report writing.

    What’s inside:

    • A reference template with all standard sections
    • Phrase bank by section (executive-summary openers, findings phrases, recommendation framings)
    • Section-construction drills: write findings and recommendations from raw data
    • Original-writing task: produce a 400-word report on a workplace topic
    • Full Answer Key plus Teacher Notes with band-level criteria

    Common challenges: Findings-vs-recommendations distinction at B2 — findings describe what is; recommendations propose what should be. Neutral-analytical voice: minimising opinion in findings, expressing it explicitly in recommendations. Executive-summary compression: condensing the entire report into 150 words.

    For: Adult and teenage learners (14+) at CEFR B2, in upper-intermediate classes, 1:1 lessons, or self-study — particularly working professionals. Maps onto Cambridge B2 First (FCE) Writing Part 2 and BEC Vantage. Part of the Business Writing collection — the natural next step is Formal vs Informal Email.

  • Business English: Apologies and Complaints (PDF)

    Business English: Apologies and Complaints (PDF)

    Apologies and complaints is the B2 high-stakes business-writing skill. The worksheet covers two parallel genres: writing apology letters/emails (acknowledging the issue, expressing regret, explaining without excusing, offering remedy, committing to prevention) and writing complaint letters/emails (stating the issue, providing evidence, expressing impact, requesting remedy, expecting next steps). Learners build the controlled-firmness register that distinguishes professional from emotional correspondence.

    This worksheet builds B2 fluency with apology and complaint writing.

    What’s inside:

    • Phrase banks for both apology and complaint structures
    • Sample apology and complaint texts with annotated features
    • Rewriting task: convert defensive apologies into accountable ones
    • Tone-calibration task: balance firmness with diplomacy in complaints
    • Full Answer Key plus Teacher Notes

    Common challenges: Apology authenticity at B2 — I’m sorry if you felt offended is defensive; I’m sorry that I caused this issue is accountable. Complaint clarity: specific evidence (dates, amounts, references) beats vague frustration. Both genres need clear next-step requests.

    For: Adult and teenage learners (14+) at CEFR B2, in upper-intermediate classes, 1:1 lessons, or self-study — particularly professionals. Maps onto BEC Vantage and C1 Advanced (CAE) Writing. Part of the Business Writing collection — the natural next step is Writing a Report.

  • Business English: Formal vs Informal Email (PDF)

    Business English: Formal vs Informal Email (PDF)

    Formal vs informal email is the central B1–B2 business-writing skill — and a daily decision every professional makes. The worksheet covers the register spectrum: external-formal (Dear Mr Smith, Kind regards), internal-professional (Hi Sarah, Best), team-casual (Hey team, Cheers), and quick-message (Just a quick one — can we move the meeting?). Learners build the register-matching fluency that workplace email demands.

    This worksheet builds B1–B2 fluency with email register matching.

    What’s inside:

    • A register-spectrum reference with examples
    • Sample emails across the register range with annotated features
    • Register-shifting task: rewrite the same content for three different audiences
    • Mismatched-register error correction
    • Full Answer Key plus Teacher Notes

    Common challenges: Greeting-sign-off mismatching — Dear Mr Smith with Cheers sounds odd. Body-register consistency: the opening sets a register the body must maintain. CC etiquette: who needs to see the message vs who doesn’t.

    For: Adult and teenage learners (14+) at CEFR B1–B2, in intermediate and upper-intermediate classes, 1:1 lessons, or self-study — particularly professionals. Maps onto BEC Vantage. Part of the Business Writing collection — the natural next step is Apologies and Complaints.