Business English: Problem-Solving at Work
Problem-solving at work is the B2 daily-business skill that runs through every meeting, email thread, and project update. The worksheet covers vocabulary for diagnosis (the root cause is, the issue stems from), proposal (I’d suggest, we could try, one option would be), and resolution (this should address, that would resolve). Learners build the structured-thinking communication that distinguishes B2 professional English.
This worksheet builds B2 fluency with workplace problem-solving language.
Worksheet preview
What’s inside:
- A phrase bank organised by problem-solving phase (define, analyse, propose, decide)
- Meeting-transcript gap-fill with workplace scenarios
- Role-play scenarios: team meeting on a current challenge
- Sentence-completion drill with structured-thinking phrases
- Full Answer Key plus Teacher Notes
Common challenges: Problem-vs-solution structure at B2 — clear professional communication separates problem definition from solution proposal. Diplomatic disagreement: That’s one view, but I think we should also consider. Modal verbs for hedging: we might want to, we could potentially, we should probably.
For: Adult and teenage learners (14+) at CEFR B2, in upper-intermediate classes, 1:1 lessons, or self-study — particularly working professionals. Maps onto BEC Vantage. Part of the Daily Business Communication collection — the natural next step is Handling Difficult Conversations.
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