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Category: Emails & Letters

  • Writing: An Informal Email to a Friend (PDF)

    Writing: An Informal Email to a Friend (PDF)

    An informal email to a friend is the foundational A2 writing genre. The format covers casual greetings (Hi, Hey), familiar opening lines (How are things? Hope you’re well!), the body (typically news, plans, questions to the recipient), and a friendly sign-off (Take care, See you soon, Best). Learners build confidence with friendly written register, simple connectors, and personal-news structure.

    This worksheet builds A2 writing fluency with informal email format.

    What’s inside:

    • A model informal email with annotated structure
    • Phrase bank with greetings, opening lines, body connectors, and sign-offs
    • Gap-fill: complete a friendly email with appropriate phrases
    • Rewriting task: convert a list of bullet-point news into a flowing email
    • Original-writing task: write an informal email to a friend about your weekend
    • Full Answer Key plus Teacher Notes

    Common challenges: Register-matching at A2 — Dear opens formal letters, not informal emails; Yours sincerely doesn’t sign off friendly notes. Greeting-sign-off consistency: Hi Sarah opens, Take care closes. Past-and-present mixing for news: I went to a concert last weekend. It was amazing!

    For: Adult and teenage learners (14+) at CEFR A2, in pre-intermediate classes, 1:1 lessons, or self-study. Maps directly onto Cambridge A2 Key (KET) Writing Part 2. Part of the Emails & Letters collection — the natural next step is A Formal Email: Making a Request, which extends email writing into professional register.

  • Writing: A Letter of Complaint (PDF)

    Writing: A Letter of Complaint (PDF)

    A letter of complaint is the B2 writing genre for high-stakes formal correspondence. The format covers a formal opening (I am writing to register my dissatisfaction with), problem description with specific details (dates, evidence, receipts), the impact (inconvenience, financial loss), the requested remedy (refund, replacement, apology), and a measured closing (I trust you will resolve this matter, I look forward to your prompt response). Learners build the controlled-firmness register that gets results.

    This worksheet builds B2 writing fluency with formal-complaint format.

    What’s inside:

    • A model complaint letter with annotated structure
    • Phrase bank organised by complaint phase (issue, evidence, impact, remedy, closing)
    • Rewriting task: soften aggressive complaints without weakening them
    • Letter gap-fill targeting register and structure
    • Original-writing task: write a complaint about a recent service problem
    • Full Answer Key plus Teacher Notes

    Common challenges: Polite firmness at B2 — too soft sounds tentative; too harsh damages the relationship. Specific-evidence language: On 15 March, your representative confirmed, the delivery scheduled for, the receipt attached. Remedy-requesting register: I would request a full refund, I would appreciate compensation.

    For: Adult and teenage learners (14+) at CEFR B2, in upper-intermediate classes, 1:1 lessons, or self-study. Maps directly onto Cambridge B2 First (FCE) Writing Part 2 and BEC Vantage. Part of the Emails & Letters collection — the natural next step is An Informal Email to a Friend, which returns to the foundational email-writing entry.

  • Writing: A Formal Email Making a Request (PDF)

    Writing: A Formal Email Making a Request (PDF)

    A formal email making a request is the B1 writing genre that introduces professional register. The format covers formal greetings (Dear Mr/Ms X, Dear Sir/Madam), framing the request politely (I am writing to enquire about, I would be grateful if you could), providing context and reasoning, specifying the action needed, and closing politely (Thank you for your consideration, I look forward to hearing from you, Kind regards). Learners build the polite-firmness skill central to professional B1 writing.

    This worksheet builds B1 writing fluency with formal-request email format.

    What’s inside:

    • A model formal request email with annotated structure
    • Phrase bank organised by email phase (opening, framing, justifying, closing)
    • Rewriting task: convert direct demands into polite professional requests
    • Email gap-fill targeting register markers
    • Original-writing task: write a request email for a workplace or service scenario
    • Full Answer Key plus Teacher Notes

    Common challenges: Politeness register at B1 — Could you please, I would appreciate it if, would it be possible to anchor polite framing. Avoiding bluntness: Send me the report sounds rude; Could you send me the report when you have a moment is appropriate. Modal verbs for politeness: could, would, may, might.

    For: Adult and teenage learners (14+) at CEFR B1, in intermediate classes, 1:1 lessons, or self-study. Maps onto Cambridge B1 Preliminary (PET) Writing and BEC Preliminary. Part of the Emails & Letters collection — the natural next step is A Letter of Complaint, which extends formal email writing into higher-stakes correspondence.